Answers to your frequently asked questions

All Companion customers enjoy access to unlimited devices with unlimited jobs and unlimited users.

Companion is compatible with Android & Apple smartphones and tablets. The minimum requirement for Android devices is v9.0, but we recommend v10.0 or above. The minimum requirement for Apple devices is v11 of iOS.

Absolutely! Companion integrates seamlessly with Prohire. You can access job histories from Prohire and easily send jobs to Companion devices/users. Booking statuses are also updated in Prohire on completion of a pre-rental and post-rental inspection.

Absolutely! You can perform as many mid-hire inspections as required. These can be the same or different to those on check out/in. The results of the inspections are automatically sent to Prohire. This feature is especially useful if you are required to perform regular inspections (e.g. every 6 weeks).

Yes! Delivery & Collection address details are automatically pulled through to the Companion job from the booking screen in Prohire. Drivers have access to address information and a link to Google Maps for turn-by-turn navigation.

Prohire is a trusted software solution designed to help vehicle rental companies manage their fleet, bookings, and customers more efficiently. Used in over 800 locations, it allows rental companies to seamlessly manage everything from enquiry to check-in. Prohire supports the ‘front-desk’ side to your business, providing visibility for which vehicle is out on hire and to whom, as well as the ability to capture and securely store customers’ details (including documents such as driving licence/passport/utility bill etc). Prohire also supports the ‘back-office’ side of your business, with in-depth reporting, data auditing, user management, and integrations with accounts packages such as Sage.

Yes, our software is highly scalable. We have customers with 5 vehicles, and customers with thousands of vehicles, and everything in-between. As you add more vehicles to your fleet, we simply amend your software licence – no need for additional software. Our modules mean you can also add additional tools and functionality as you need it.

Our software allows you to generate various reports, including fleet utilisation, revenue reports, outstanding balance reports, booking source, and more, to help you make data-driven decisions.

We provide UK based in-house customer support via phone and email. Support is available between 7:30am to 5:30pm Monday to Friday, and 7:30am to 12pm on Saturdays. We also operate an emergency out-of-hours support line for business critical moments.

We prioritise data security. Our software includes advanced security measures to protect your data, including high-level encryption and firewalls routinely updated with the latest security patches.

Any existing data can be imported into Prohire via a spreadsheet. Our onboarding team will be on hand to support you.

We offer a range of training solutions to ensure you and your team get the most from Prohire from the start. From one-to-one training sessions to our dedicated Training Academy, you’ll find an option to suit your needs.

Prohire is an application designed for Windows platforms, so we suggest using a PC or laptop that operates on Windows for optimal performance. All data is saved in the cloud, allowing you to access and use Prohire from anywhere, provided you have an internet connection. For those using Macs, you can create a Windows-like environment on your device using third-party software like Parallels. Please note that we’re in the process of transitioning to a fully browser-based solution, and a growing number of modules can already be accessed via a web browser.