What is MFA and How Does It Work?
To enhance the security of your data and accounts, Prohire Software is introducing Multi-Factor Authentication (MFA) for all users.
MFA helps protect against unauthorised access by requiring users to verify their identity through two steps: something they know (their password) and something they have (a second verification method). This significantly reduces the risk of account compromise — even if a password is stolen.
When logging into Prohire Software, users will:
-
Enter their username and password.
-
Be prompted to complete a second verification step using one of the available MFA methods.
Authentication Methods
Preferred Method: Authenticator App (TOTP)
This is the most secure and recommended option. A Time-Based One-Time Password (TOTP) is generated via an app on your phone and changes every 30 seconds.
Supported apps include:
- Google Authenticator
- Microsoft Authenticator
- Aegis
- 2FAS
These apps do not require internet or mobile signal — just access to your phone.
Alternative Method: Email Verification
For users unable or unwilling to use a mobile device, MFA can be completed via a one-time code sent to a secure email address. This method will be available to all users; however, we encourage the use of an authenticator app whenever possible.
Rollout Plan
To ensure a smooth transition, we are implementing MFA in phases:
- The functionality will be released in a disabled state by default, allowing users to enable it at their discretion when ready.
- A grace period will be provided to allow all users to sign up before MFA becomes mandatory.
You will receive:
- Email communications with instructions
- 1:1 support via call, if needed
Key Features
-
“Remember Me” Functionality:
Once authenticated, users can stay logged in for up to 14 days on trusted devices — reducing disruption while maintaining security. -
Backup Options:
If their phone is unavailable, they can use email to complete the login. -
New Hire Companies:
All new clients will be required to use MFA from day one.
