Senior Car & Van Hire was founded in 1982 as a small repair shop known as Village Green Garage, fast forward to over 40 years, the company has since built up a rental fleet of 200 vehicles across two sites. The team is taking full control with the help of Proweb to successfully serve the people of Leicester.
In 2015 Rental Fleet Manager, Tom Senior decided it was time to modernise with a reliable system. Prohire has allowed the team to work sufficiently in busy environments by keeping organised day-to-day.
Tom adds: “I am so glad we computerised when we did, before Prohire we were running a rental fleet of 60-70 vehicles in three paper diaries.”
Getting started with Proweb
Prohire was recommended to Tom by other industry experts, the team was looking for easy-to-use software and Prohire met their needs instantly. Tom was looking for an easier way to maximise his booking process, Proweb allows users to operate 24 hours a day, 7 days a week so the module was an obvious choice for Tom. By using the Proweb module Tom can satisfy customer needs whilst always staying in control and generating more bookings.
Tom adds: “We wanted to keep up to date with the modern world, our customers wanted a quick and easy way to book online.
“Proweb allows us to remain competitive against those who are not using an online booking system. We were able to say goodbye to phone bookings which was a big must for our front-of-house staff, everything that takes time and hassle is being done for us.”
Proweb allows users to maximise every opportunity to secure a booking from their website. It’s a simple three-step method.
- Step one: Complete the initial setup.
- Step two: Add the booking widget to your existing website to begin receiving bookings.
As expected, many users want a quick and easy setup and can speak to a support team if they have any issues whilst getting used to the module. At Prohire we praise ourselves on our brilliant support team, no matter the issue we will always try our best to help. At the start of Tom’s journey with Proweb, he knew he could rely on our support team if he needed them.
Tom adds: “The support team is great and helped us when we were setting up. They allowed us to set all the criteria the customers need to meet to create a booking, with the use of personalisation. At the point of booking, we added some simple questions that help us allocate vehicles to that customer. This prompts us on clarifying mileage caps based on the journey the customer will be taking and helps us in the long run.”
Tom’s feedback has made it clear to us that getting started with Proweb is both simple and reliable. When talking to Tom about the concerns he had before using Proweb he mentioned how he wanted to still have full control of his bookings. Proweb allows users to be in control with full integration features, rules, and triggers allowing users to automatically adjust rates and pricing, something Tom was particularly impressed with.
Tom adds: “We didn’t want to lose control, but we quickly realised that we were able to have more control with Proweb. For example, if we have little availability with certain vehicles, we can declare this online, and this ensures customers cannot book vehicles that are not available.”
With Proweb users can utilise the module even further by securing payments, users can accept full or partial online payments at the time of booking by connecting with our approved payment partners. Tom uses this added tool to ensure he is making the most of the module, he adds: “We didn’t see the point of using an online system without a payment system. We never have ‘no shows’ now, which used to be a problem for us as we were losing revenue each week because people wouldn’t show up.”
Interested in Proweb?
Proweb is our online booking system designed to ease the booking process by accepting and managing bookings and payments from your existing website. Using Proweb makes it easier for users to accept bookings and manage payments.
- Convenience: Proweb allows customers to easily book from any device with an internet connection, at any time, day, or night. This enhances the overall convenience and flexibility of the booking process by allowing customers to book on your website.
- Improved Customer Journey: Proweb can provide customers with real-time availability and enable them to easily make their reservations, make payments, and get instant confirmation, therefore, improving the overall customer experience. It provides a professional booking experience on your website.
- Increased Revenue: Proweb can help businesses to increase revenue by providing tools to optimize pricing and maximise utilisation. It also enables businesses to reach a wider audience and accept bookings from customers all over the world even when the business is closed.
- Data Collection and Analytics: Proweb can collect valuable data on customer behaviour, preferences, and buying patterns which can be used to inform business decisions and drive growth. The system also provides robust analytics and reporting tools that can help businesses to better understand and optimise the customer experience.